Nobody misheard you.

Nobody misheard you

A group of six, ninety minutes, a discussion that went nowhere. Everybody heard you correctly, and processed you through a system you did not know was running. Four systems, not four personalities.

This book decodes the four DISC systems without ever naming them as theory. What it gives you instead is practical: 126 real situations, and the exact words for each of the four.

What this book teaches

• Decode the four systemsUnderstand the four processing systems at work in every conversation, without the theory getting in the way.
• 126 real situationsThe bad news, the deadline, the friend who cancels: exact words for each, tuned to the four types.
• Say the right thing firstStop guessing at the wording and use the phrase built for the person in front of you.
• Apply it immediatelyA practical reference you return to before the conversation, not after.