GEONOVA, which operates the MYMOONOVA platform (coaching, horoscope and palmistry), is responsible for processing the personal data collected on the platform. SIREN: 338 820 525.
2. Data we collect
Identification: last name, first name, email address
Connection data: connection logs, IP address
Coaching data: questionnaire answers, preferences
Astrological data: date, time and place of birth (optional)
Palmistry data: photos of hands (with explicit consent)
Payment data: billing information (processed by Stripe)
Newsletter: email address and first name when you subscribe
3. Purposes
Provide our personalised coaching services
Generate horoscopes and astrological analyses
Perform palmistry readings
Manage your account and orders
Send the newsletter and the reader bonuses you request
Improve our services through statistical analysis
Provide customer support
4. Legal basis
Performance of a contract: to deliver our services
Consent: for sensitive data (photos, personalised analyses) and marketing emails
Legitimate interest: to improve our services
5. Recipients and processors
Your data may be shared with:
Our internal teams (coaching, support, technical)
Our technical providers (hosting, payment, email)
Stripe for payment processing
Brevo for email delivery (newsletter and transactional emails)
Your data is never sold to third parties for commercial purposes.
6. Data retention
Active account: for the whole duration you use the service
Inactive account: 3 years after your last login
Billing data: 10 years (legal obligation)
Newsletter: until you unsubscribe
Cookies: 13 months maximum
7. Data security
HTTPS encryption for all communications
Secure storage with restricted access
Regular, encrypted backups
Staff training on data protection
8. Your rights
Under the GDPR, you have the following rights:
Access: obtain a copy of your data
Rectification: correct inaccurate data
Erasure: delete your data (right to be forgotten)
Restriction: limit the processing
Portability: receive your data in a structured format